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The 816 Audio™ System provides clear duplex communication between up to eight pharmacists and technicians and up to sixteen patients.  A one-on-one system is also available for communication with a single customer station.

System components are housed in the compact Audio Control Module, using solid pack construction that protects components and eliminates hollow cavities that can affect audio quality. six customer station selection buttons on the ACM represent six customer stations at a time. 

When a customer presses the "CALL" button, a chime sounds at the ACM and a customers station display light flashes.  When the operator presses the customer station select button, an "in communication" light indicates that communications is active with that station.  More than one operator can communicate simultaneously with any customer station.

The 816 Audio System features a solid-state digital audio circuitry that separates voice from ambient noise and eliminates annoying feedback.  Unlike voice-activated systems, this full duplex system provides natural two-way communication.  The microphone on the customer station is recessed to protect circuitry from weather and maintain audible communications in wind speeds of up to 24.8 mph (40kph).

The 816 Audio™ System Queuing Option uses a visual display at the pharmacist's workstation to provide information about the customer status.  The sequential order that CALL buttons are pressed, and the sequential order carriers are sent from the customer station are the standard configurations.

The Diebold 816 PBX (Public Exchange Phone System) phone interface is also available. This telephone interface technology allows a pharmacist to audibly communicate with the drive-thru customer while using their store's in-house PBX phone system. 

The PBX phone interface:
▪ allows a pharmacist to select a lane and communicate through their workstation phone to
  audibly communicate with the customer.
▪ is used in a stand alone mode with an analog trunk port (standard residential phone line)       ▪ includes a diagnostic phone for installation and trouble shooting.
▪ incorporates an external call output initiated from the call button of the Transaction Drawer or
  Pneumatic Customer Unit.
▪ allows for audio and video switching capabilities for use with the Diebold 816 Audio System.

In a RemoteTeller™ System (RTS) or drive-up application, the pharmacist is typically not notified of the presence of a customer unless the customer presses the Call button located on the VAT customer terminal.  The queuing option will provide a solution to this problem by detecting the arrival of a carrier.  It provides pharmacists and technicians with a mechanism to distinguish these events by displaying the order that customers press the call button, and the order in which carriers arrive.

Download the 816 Audio™ System brochure in PDF format.